Glasgow 0141 433 7393 (24hrs) Glasgow Driving 0141 433 7000 (24hrs) Livingston 01506 896 595 (24hrs)
  • Motherwell, UK
  • £8.00 per hour
  • Full Time
  • Office & Support

De- Breif

***Looking for a Temp to Perm Admin / De-Brief Clerk candidate for busy distribution center in Euro-central. ***

  • Resolving customer queries by phone or email by working closely with Drivers, Shift Managers collections, UTL’s, NTA’s or as requested by Central Customer Services
  • Providing customers with delivery status of their parcel(s)
  • Supplying customers with evidence of Proof of Delivery
  • Proactively advising customers of any exception information
  • Carrying out thorough investigations for missing parcels and delivery disputes
  • Promoting company products and services to new and existing customers
  • Undertaking any other duties deemed reasonable by the business
  • 30 Hours per week
  • Tuesday until Saturday with possible overtime.

The successful candidate will need to have:

  • High levels of self-motivation and initiative to resolve problems
  • A confident telephone manner and excellent relationship building skills
  • A good understanding of MS Office and administration skills
  • A willingness to go the ‘extra mile’ to exceed expectations
  • The ability to work in a pressurized environment.

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