***Looking for a Temp to Perm Admin / De-Brief Clerk candidate for busy distribution center in Euro-central. ***
- Resolving customer queries by phone or email by working closely with Drivers, Shift Managers collections, UTL’s, NTA’s or as requested by Central Customer Services
- Providing customers with delivery status of their parcel(s)
- Supplying customers with evidence of Proof of Delivery
- Proactively advising customers of any exception information
- Carrying out thorough investigations for missing parcels and delivery disputes
- Promoting company products and services to new and existing customers
- Undertaking any other duties deemed reasonable by the business
- 30 Hours per week
- Tuesday until Saturday with possible overtime.
The successful candidate will need to have:
- High levels of self-motivation and initiative to resolve problems
- A confident telephone manner and excellent relationship building skills
- A good understanding of MS Office and administration skills
- A willingness to go the ‘extra mile’ to exceed expectations
- The ability to work in a pressurized environment.
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